SHOPPING AT LUXD

We love luxury. All kinds. Luxd is led by a team of passionate, luxury aficionados who have worked with and have access to the leading brands from around the world

At luxd, we offer our customers authentic products, access to unique and special items and to hard-to-find favorites with a shopping experience designed with luxury and convenience in mind. We welcome you and hope you enjoy the journey

All the items sold on luxd are guaranteed to be authentic, original product, shipped directly from the brand

Our products are sourced and manufactured by the leading luxury brands from around the world

No. You can register with us or checkout as a guest. Of course, there are benefits to registering

These are special, unique, or one-of-a-kind products

Your purchase may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the home page or brand page. To retrieve your gift, enter the code in the promotion code field in the payment section during the checkout process. Promotion codes are not case sensitive.

Some promotions do not require a promotion code and will automatically be added to your order during the checkout process. You can see that the promotion has been added at the bottom of the checkout page.

PAYMENTS

What methods of payment can I use?

Luxd accepts the following:

  • Credit cards
  • Luxd gift cards
  • When will my credit card be charged?
    Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

We have in place the best-in-class data protection and online payment security.

SHIPPING

Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. You will receive an email notification including tracking information when your package has shipped. Orders placed after 3:00pm ET will ship the next day.

Unless otherwise indicated, all orders are expected to be delivered within 3-5 business days. Please be aware that orders with multiple items will ship separately. In these cases, you will receive email notifications and tracking information from each brand for each purchase

If you're missing items or shipments, contact us within 10 days of receiving your order customerservice@luxd.app

We work with our brand partners and offer x types of shipping, which vary in cost. Purchases over $250 will receive free shipping. For all orders, shipping cost will be calculated at check-out

You can track your order from your dashboard account here

RETURNS AND REFUNDS

To return eligible items, you must request a return merchandise authorization number within 14 days of the original shipment date and return the item(s) within 30 days of the original shipment date. All returns ship free. Please note, items labeled as final sale are not eligible for return.

Once an item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days. All refunds will be credited to your original form of payment

Please check the individula policy of each brand for exchanges

We process orders in real-time during business hours. This means you are unable to cancel orders once they have entered the shipping process. To find out if your order is eligible for cancellation, please contact customer service at customerservice@luxd.app

luxd - 100% authentic direct from the brands
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